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Website Cookie Policy

Elunow offers you the opportunity to order or provide caregiving services. Elunow understands that your personal data is important to you and is therefore committed to protecting and respecting them.

The present Privacy Policy, along with the Cookie Policy, explains how we handle personal data that we collect from you or which you submit to us. Be sure to read this Privacy Policy carefully to understand our principles and how we process your personal data and how we can use it. This Privacy Policy may be amended, and any changes and additions will be listed at the end of this document, along with information on the date on which the changes were implemented. Therefore, we ask you to revisit this Privacy Policy from time to time.

We process your personal data in a manner that ensures their security, including protection against unauthorized or unlawful processing, and accidental loss, destruction or damage by implementing appropriate technical or organizational measures.

We use your personal data only for the purposes for which it was collected, and it will not be processed later in a way that is not in accordance with these purposes. When processing your data, we comply with the laws in force in the Republic of Estonia and in the European Union.

We can use authorized processors to process your personal data. In this case, we only use authorized processors who guarantee that they will implement the appropriate technical and organizational measures in such a way that the processing complies with the requirements of the personal data laws and at the same time guarantees the rights of the data subject.

This Privacy Policy, including the Cookie Policy, apply to the website and to the Elunow application and, if you use, have used or wish to use our Services.

Contact information

We are CareMate OÜ ("we", "CareMate"), we are registered in Estonia, with the Commercial Registry Code 14385848, address: Tartu mnt. 52, 10112, Tallinn, Estonia.

For questions, comments and requests related to this Privacy Policy, please send an e-mail to:

The data we can collect from you

When you order Elunow services, we may collect from you some or all of the personal data listed below. The data we collect depends on the circumstances.

The data we can collect:

Data that can identify you, such as your first and last name, date of birth or personal identification code.

Contact details, such as your email address, phone number, and address. If you contact us, we can also register your correspondence address.

Payment and financial data, such as a bank account number, payment information.

All other information provided to us when registering with our Website, joining our Service or ordering a service from us. We may also ask you for information if you report a problem with our Website, if we want to make special offers or if you are participating in the lottery.

The user information you share with us for research purposes (ratings, reviews, answers to questions and other queries) to which you are not actually required to respond.

Information about preferences and tracking information, such as data about you, when you visit our Website, including IP address, data flow, location data, and other communication data. We also collect information about your use of the Website through cookies and other similar technologies. See our Cookie Policy for more information on this.

We may supplement the information we receive from you or through your use of our Services with the information that is publicly available on you, as well as with the information we receive from third parties. This may include, for example, information that we collect from other members of your household and information that we receive from third parties (for example, information about your use of our Services to personalize the Services provided to you and to suggest programs that you may like).

In this Privacy Policy, personal data means data that can be used to identify you. Personal data is not considered to be data that cannot be used to identify a person. Data that we do not regard as personal data may be collected used, forwarded or disclosed for any purpose.

You may require that your personal data is not disclosed, but the personal data that we ask you is predominantly necessary to provide you with the Service. If we do not have the necessary data, we will not be able to provide our Services.

Please note that responsibility for the accuracy and completeness of the personal data you provide to us is solely yours.

The use of data, the purpose of their use and the legal basis for the processing of data

We process your personal data in order to perform the agreement concluded with you or for conducting the procedures prior to conclusion of the agreement, at the request of the data subject, if you have given us your consent, to fulfill our legal obligation, or in case of our legitimate interest in order to provide you services or for other customer service purposes as follows:

We will process your personal data, including profiling, upon request by you, if you have given us your consent, in case of our legitimate interest, for marketing purposes, and in order for you to receive CareMate OÜ newsletters and offers via e-mail, SMS, phone or by other electronic means as follows:

Samuti võime kasutada Teie andmeid või lubada teistel CareMate OÜ alluvuses olevatel ettevõtetel või valitud kolmandatel isikutel kasutada Teie andmeid, seda kirjeldatakse täpsemalt allpool (vt jagu „Teie andmete avaldamine“).


Profiling is any automated processing of personal data which involves the use of personal data for the purpose of assessing certain personal aspects of a natural person, in particular for analyzing or predicting aspects related to the performance, economic situation, health, personal preferences, interests, reliability, behavior, location or movement of the relevant natural person.

We may use profiling for marketing purposes, as well as to make your experience of using our Services more personal for you, based on our legitimate interests, the performance of an agreement or measures taken prior to the conclusion of the agreement, or if you have given us your respective consent.

Where and for how long do we store your personal data

All data provided by us to you will be stored on our secure servers. All payment transactions are encrypted using the technology complying with the standard of the technology industry. If we have given you (or have helped you to choose) a password that gives you access to certain parts of our Website, then you are responsible for keeping this password confidential. Please do not disclose this password to anyone. If possible, you should sign out in public and shared devices after each visit. If you sell or return a computer or device in which you were able to use CareMate, you should first log off and deactivate your device. If you do not keep your password or device safe, or if you do not log off or deactivate your device, the following users may access your account and your personal data. Data transmission over the Internet is not yet fully secure. Although we will do our best to protect you, we cannot guarantee the security of your data during its transmission or assume responsibility in case of unauthorized access to it. The transmission of all data through our Website is at your own risk. Once we have received your data, we use strict methods and security measures to prevent unauthorized access to it.

Processing of your personal data will be terminated when it is no longer required. The data retention period is five years.

Transmission of data to third countries

Data collected from you may be transmitted and stored outside the European Union ("EU") and/or the European Economic Area ("EEA"). This data can also be processed by employees operating outside the EU and / or the EAA working for us or for some of our suppliers. Such employees may deal with processing your order, providing your payment details and providing support services. By entering your personal data, you consent to such transmission, storage, and processing. We will do everything necessary and reasonable to ensure that your data is processed securely and in accordance with this Privacy Policy. In addition, data transmission can only take place if the third country guarantees an adequate level of personal data protection or is certified under the Privacy Shield (applicable to recipients based in the United States). Upon your request, we will give you more information about which of your personal data will be transmitted to third countries.

Disclosure of your data

We may disclose your personal data to third parties if we have reasonable grounds to believe that disclosure of this data is necessary to comply with any legal obligation, regulation, legal process or government agency requirement, or to enforce or apply our General Terms and Conditions, including investigation of potential violations. This includes the exchange of information with other companies and organizations in order to prevent fraud and reduce credit risk, detect or prevent illegal or suspected illegal activities or security or technical problems or otherwise combat them.

We may use the information we collect to monitor how you use the Service to help us improve the Service; we can also provide such collected data to third parties, such as content providers we work with, or advertisers. Such collected information does not contain personal data.

We can also use third-party companies that provide services to us, such as providing infrastructure and IT services (including data storage), processing credit card transactions, providing customer service, collecting data for debt analysis and data repair, and customer queries and performing other statistical analyzes. These companies may have access to your data to provide their services. We do not authorize these companies to use or disclose your personal data, except to provide us with the necessary services.

Access to other websites

In some cases, our Website may contain links from websites and to websites owned by other companies, our network partners, advertisers, and affiliates. If you visit any of these websites, keep in mind that these websites have their own Privacy Policy and we are not responsible for these policies. Be sure to read their Privacy Policy before submitting your personal information to these websites.

Rights of the data subject

You have the following rights regarding your personal data:

IP addresses

Once such data is available, we can collect data about your computer, such as your IP address, operating system, and browser type, as well as the connection speed and Internet service provider. This data is used by our system administrator and forms a base for our reports for our advertisers. These are statistics for our users' activities and regularities on the Internet that do not allow any individual to be identified.

Changes in Privacy Policy

Any future changes to our Privacy Policy will be announced on this website, see above. When appropriate, they will also be notified to you by email, in accordance with our General Terms and Conditions. All changes will take effect immediately, except for existing customers, for whom the changes take effect 30 days after their announcement unless otherwise noted.

Right to file a complaint with the Supervisory Authority

You have the right to file a complaint with the Supervisory Authority ( if you find that processing your personal data violates your rights or law.

Data Protection Officer

CareMate has appointed a Data Protection Officer whom you can contact us if you have questions about the principles or practice of CareMate data processing.

The contact details of the Data Protection Officer are as follows:

Tartu Mnt 52-3, 10112, Tallinn, “Andmekaitsespetsialist”, e-post:

Check out our Cookie Policy to learn how we use cookies.

This Privacy Policy applies from May 25, 2018.