Menu

burger close

Log in

Forgot your password?

Not a user? Register here!

Frequently Asked Questions

What is the difference between the care worker and the caregiver?

See answer

Caregivers are independent, self-employed service providers, with relevant training and experience. All caregivers available via Elunow have completed a minimum of two years relevant study (such as NVQ2 Health & Social Care). We interview all our caregivers, conducting thorough background checks (including DBS checks) and vetting to ensure they have the skills and experienced needed to provide the services they offer.

Hide answer

How do we differ from other home care agencies?

See answer

Online platforms like Elunow match the needs of those needing care with qualified and experience local in-home care providers, while providing value-for-money and peace of mind. All our caregivers work independently. Using Elunow, you get to choose a local caregiver based upon their reviews, experience, the services they offer, their location and availability.

Hide answer

What is the caregiver's hourly fee?

See answer

The hourly fee depends on the expertise of the caregiver, but as a minimum, we pay £14.4 per hour gross.

Hide answer

How does Elunow work?

See answer

Elunow securely connects people needing care and assistance with qualified and experienced, local in-home care providers with the right skills and availability. Just answer a few simple questions about the care you need, where and when you need it and we’ll match you with qualified and available caregivers in your local area. We interview all our caregivers, conducting thorough background checks and vetting (including DBS checks) to ensure they have the skills and experienced needed to provide the services they offer. As a caregiver, you can choose where and when you wish to work, and the care services you offer. All bookings, payments, feedback and reporting are managed through the Elunow site.

Hide answer

Can you choose the appropriate helper yourself or is it assigned to you?

See answer

Elunow allows you to chose the best caregiver to meet you needs, based upon their reviews, experience, the services they offer, their location and availability.

Hide answer

How do I find the most suitable person?

See answer

Online platforms like Elunow match the needs of those needing care with qualified and experience local caregivers, while providing value-for-money and peace of mind. Using Elunow, you get to choose a local caregiver based upon their reviews, experience, the services they offer, their location and availability. Just answer a few simple questions about the care you need, when you need it and your location and we’ll match you with qualified and available caregivers in your local area.

Hide answer

Can I invite more than one caregiver to help me?

See answer

Yes. Some caregivers may only offer specific services so you may need to book more than one. For example, some caregivers may only provide personal care. Some may offer a wider range of services which might even include massage. Elunow allows you to search for and book caregivers depending upon their availability and experience, matched to your care requirements.

Hide answer

Why can’t I find a caregiver in the place where I live?

See answer

Elunow currently only operates in London, but we’re planning to spend to other cities and town in the UK soon. Please email info@elunow.com to find out more.

Hide answer

How long does the visit last?

See answer

ach booking lasts a minimum of 45 minutes and in 15 minute increments thereafter (e.g. 1hr, 1hr 15 mins and so on). You can book as much or as little time as you need depending upon your specific care needs and requirements. You are free to cancel or rearrange the booking at any time, but if you need to cancel please try to give us 24 hrs notice.

Hide answer

What is the minimum agreement?

See answer

There is no long-term commitment or contract. Each booking lasts a minimum of 45 minutes and in 15 minute increments thereafter (e.g. 1hr, 1hr 15 mins and so on). You can book as much or as little time as you need depending upon your specific care needs and requirements. You are free to cancel or rearrange the booking at any time, but if you need to cancel please try to give us 24 hrs notice.

Hide answer

Can I cancel the order?

See answer

Yes. We understand that things change and you sometimes have to make alternative plans. You are free to cancel or rearrange the booking at any time, but if you need to cancel please try to give us 24 hrs notice.

Hide answer

How does the payment take place?

See answer

Elunow uses the same secure payment gateway for online payments as many other well-known companies and you can make payments using a variety of debit or credit cards. For your peace of mind, payments are only taken after the care visit has taken place and all care services have been provided. We make payments to our caregivers once each week for all the bookings they have attended.

Hide answer

Can I pay to the caregiver in cash?

See answer

No. All payments are made through our secure payment gateway via debit or credit card. Our care providers will not accept cash payments. Please refer to our Terms & Conditions for more information.

Hide answer

Can I establish alternative arrangements with care providers found by Elunow?

See answer

No. All payments are made through our secure payment gateway via debit or credit card. This to ensure your safety and the safety of our caregivers. Please refer to our Terms & Conditions for more information.

Hide answer

What happens if I'm not happy with the caregiver I ordered?

See answer

We encourage you to provide detailed feedback about your caregiver after each booking. We usually recommend the first booking you make with any caregiver is as a one-time visit, so you assess their skills and suitability before making additional or regular bookings. If you’re not happy with the service from your caregiver, please raise your concerns with them directly. We also encourage detailed feedback after each booking. If you still have concerns, please contact us immediately at info@elunow.com

Hide answer

How are the caregivers checked that they could provide the service?

See answer

All caregivers have to undergo a background and health check. In addition, anyone who wants can get certified to provide just the care they are trained for. For certification, they must pass an exam before using the platform to prove their willingness to provide the best possible care.

Hide answer

What happens when there are disagreements?

See answer

Unfortunately, disagreements do sometime occur. Please contact us immediately at info@elunow.com, and we will try to resolve the disagreement as quickly and fairly as possible.

Hide answer

I cannot find an answer to my question?

See answer

Please contact us by e-mail at info@elunow.com, and we will answer your question as soon as possible.

Hide answer

Are the caregivers directly employed by Elunow?

See answer

As an introductory care agency, all the caregivers available via Elunow are independent, self-employed service providers.

Hide answer

How much is the hourly rate for a care service?

See answer

We have set a minimum and maximum hourly rate of between £18 and £20 per hour ex VAT. The total cost for care is dependent upon the type of care you need and the total duration of the booking.

Hide answer

I'm a caregiver, how much is my remuneration?

See answer

As a caregiver, you use the platform as a private person. According to your skills and competencies and feedback, an hourly rate will be created for you by the platform. The minimum is £16 per hour. By taking on more responsible tasks and doing them in the best possible way, you can earn up to £18 per hour.

Hide answer